Privacy Policy

1. What information we collect

We may collect the following types of personal information:

• Contact details such as your name, email address, phone number and suburb.
• Service details such as the type of service requested, property type and job notes.
• Booking and communication history, including quotes, bookings, follow‑up messages and feedback.
• Technical information such as your IP address, browser type and device information when you use our website, as described in this Policy.

2. How we collect your information

We collect personal information in several ways, including when you:

• Submit a quote request or booking through our website.
• Contact us by phone, email, social media or in person.
• Interact with our marketing campaigns or respond to surveys.
• Visit our website, where certain technical information (including your IP address) may be collected automatically through standard web technologies.

3. Why we collect and use your information

We collect, hold and use your personal information to:

• Provide quotes, schedule and deliver our services.
• Communicate with you about your bookings, changes, reminders and follow‑up.
• Improve our services, website and customer experience.
• Send you marketing communications about our services where you have consented or where otherwise permitted by law. You can opt‑out of marketing at any time.
• Maintain a consent and service audit trail, including recording that you agreed to our Terms and Conditions and Privacy Policy when making a booking.
• Comply with our legal obligations and respond to lawful requests from regulators or authorities.

4. Cookies and website analytics

Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site and improve performance. You can usually control cookies through your browser settings, but this may affect how the site works.

We may use basic analytics tools to view aggregated, de‑identified information about website usage. We do not attempt to identify you from analytics data alone.

5. Disclosure of your information

We may share your personal information with:

• Our staff and trusted contractors who need the information to perform services for you.
• Service providers who help us operate our business (for example, booking systems, payment processors, email services and workflow automation tools), under appropriate confidentiality arrangements.
• Government agencies, regulators or insurers where required or authorised by law, or to protect our legal rights.

Where practical, we aim to ensure that any third parties handle your personal information in accordance with applicable privacy laws.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes using secure systems for our bookings, emails and internal records.

However, no method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will assess and respond in line with our obligations under the Privacy Act and notify you where required.

7. Access and correction

You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading.

We will respond to your request within a reasonable time and in accordance with the Privacy Act. In some cases, we may need to verify your identity or we may be permitted to refuse access, in which case we will let you know why.

8. Retention

We keep your personal information for as long as it is needed for the purposes described in this Policy, or as required by law (for example, for tax and business record‑keeping). When information is no longer required, we will take reasonable steps to destroy or de‑identify it.

9. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We take privacy concerns seriously and will respond as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.